Service Provider Identification
We Support Business
Luxembourg
Phone : +352 621 238 551
Email : assistant[AT]wesupportbusiness.com
Contractual document
General Terms
& Conditions
Subject and Scope
These GTC govern all commercial relationships between We Support Business («Service Provider») and any professional client («Client») in connection with customer relationship outsourcing, administrative and operational support, telephone reception, prospecting campaigns and virtual assistance. Any signed quote constitutes full acceptance of these GTC.
Contract Formation
The contract is formed upon signature of the quote and receipt of the agreed deposit. Any change in scope requires a written amendment signed by both parties.
Services
- Telephone reception and qualification of inbound calls
- Structured forwarding of messages and requests
- Callback follow-up and ticket management
- Periodic reporting according to agreed terms
- Service continuity through rotation and operational backup
Pricing and Payment Terms
All prices are in euros, exclusive of VAT. A deposit of 20% is required before any service begins. Invoices are payable upon receipt by bank transfer. Late payment triggers penalty interest plus a flat fee of €40 per unpaid invoice.
Client Obligations
- Provide instructions, scripts and information in a timely manner
- Designate an available main point of contact
- Grant access to required tools and systems
- Settle invoices within agreed timeframes
- Notify the Service Provider of any changes affecting the scope
Confidentiality
Each party keeps all sensitive information strictly confidential. This obligation survives contract termination for 3 years.
Personal Data Protection
The Service Provider processes personal data solely for contract performance, in compliance with GDPR and Luxembourg law, and undertakes to delete or return all data upon contract termination.
Liability
The Service Provider is subject to a best-efforts obligation. Its liability is limited to amounts actually received under the contract. Indirect damages and consequential losses are excluded.
Term, Termination and End of Contract
The contract takes effect upon receipt of the deposit. In the event of a serious breach not remedied within 15 days of written notice, the other party may terminate the contract. All amounts due remain payable.
Intellectual Property
Scripts, methods and deliverables developed by the Service Provider remain its intellectual property unless otherwise agreed in writing. The Client receives a non-exclusive licence for the duration of the contract.
Governing Law and Jurisdiction
These GTC are governed by Luxembourg law. Any unresolved dispute shall be submitted exclusively to the courts of the Grand Duchy of Luxembourg.
General Provisions
If any clause is declared void, the remaining clauses remain in force. The applicable version is the one in force at the date of signature of the quote.